The topic of quality of services in the social sector has been a priority for EPR and its members for many years, and in 2003 EPR launched EQUASS, which enhances the social sector by engaging social service providers in continuous improvement, learning and development, in order to guarantee service users quality of services throughout Europe. Its quality framework provides a comprehensive approach to quality management, features a rights-based approach and is a recognised tool for implementing the European Voluntary Quality Framework for Social Services.
The European Pillar of Social Rights was “proclaimed” by all EU member states, the European Parliament and Commission in November 2017 and is considered a significant initiative in the social field at EU level; according to the European Commission, contributing to “Building a more inclusive and fairer European Union”. It contains “principles and rights essential for fair and well-functioning labour markets and welfare systems in 21st century Europe”, and actions should be taken to implement it at national and EU level. Social Services Europe, in which EPR is an active member, developed the position paper ‘The Role of Social Services in the implementation of the European Pillar of Social Rights’ in 2018. The paper highlights the importance of these services in achieving the principles in the pillar, and in addition stresses “The effectiveness of the principles described in the Pillar is conditional to the provision of quality services”.
One goal of this event is to promote mutual learning on providing quality services, with a focus on the implementation of principles in the Pillar; facilitating exchanges on success factors and how to address challenges. Another goal is to discuss and make recommendations as to how actions at EU level could support quality social services in implementing the principles. Workshops will also give opportunities for participants to learn methods to improve the quality of services and there will be opportunities for networking.
The event will take place in Brussels over one and a half days and will include plenary sessions with national and European experts, workshops addressing key issues for quality social service provision, an exchange of best practices and discussion of EU initiatives on quality in the sector.
EU activities addressing quality in social services and possible impact on service providers will be presented by Monika Chaba – Social Investment Strategy at DG EMPL.
Do you want to present a good practice? Please respond to this call. Presenters will receive a travel subsidy.
The event is open to the public with the following fees:
55€ EPR members, EQUASS LLH and national representatives
60€ EQUASS certified organisations
More information regarding the draft agenda will be available soon.